Refund Policy

1. Technical Generation Failure

If a request ends in a confirmed technical failure of the Service or an AI provider, the tokens deducted for that request are automatically restored to the relevant balance. A different result on a repeated generation, subjective dissatisfaction with an output, or the probabilistic nature of an AI model does not by itself constitute a technical failure.

2. Monetary Refunds

The User may request a refund in the circumstances and within the time limits provided by applicable law. Each request is reviewed individually, taking into account access already provided, tokens already used, non-recoverable payment and AI-provider costs, and mandatory consumer rights.

• Unused package: a full refund may be available less documented expenses where such a deduction is permitted by law.
• Partly used package or period: the amount may be calculated in proportion to the unprovided portion, taking actual expenses into account.
• An erroneous duplicate charge or a payment for which access was not provided will be refunded after the transaction is verified.
• Automatic renewal is assessed under the terms displayed at activation and applicable mandatory consumer law.

Automatic restoration of tokens after a failure does not constitute an automatic monetary refund but does not prevent the User from submitting a separate lawful refund request.

3. How to Submit a Request

Submit the request by email to support@iishki.com or through Telegram @maksim_and_ai_support. Use the email address or Telegram account linked to your profile. Both channels handle requests under the same procedure. Include your name, account identifier, payment date and amount, payment confirmation or transaction identifier, reason for the request, and preferred resolution.

A response will be sent within the period required by applicable law or, where no mandatory period applies, generally within ten calendar days after sufficient information is received. A refund is made using the original payment method unless the payment provider or applicable law requires otherwise.

4. Payment Disputes

Please contact support by email or Telegram before initiating a chargeback with your bank. A knowingly unfounded chargeback, fraud, or use of both refunded funds and the supplied service may result in temporary account restriction during an investigation. This does not limit the lawful right to dispute a transaction.