Refund Policy

1. Technical Generation Failure

If a request ends in a confirmed technical failure of the Service or an AI provider, the tokens deducted for that request are automatically restored to the relevant balance. A different result on a repeated generation, subjective dissatisfaction with an output, or the probabilistic nature of an AI model does not by itself constitute a technical failure.

2. Monetary Refunds

Tokens and plan features are provided immediately after payment, so a refund is possible only before use begins. Use means spending at least one token; signing in and browsing the catalog are not use.

When We Refund

• First payment for a plan (monthly or annual): a full refund on a request sent within 7 calendar days of the payment, if no plan tokens have been spent.
• Upgrade payment (switching to a more expensive plan or from monthly to annual billing): a full refund of the upgrade payment on a request sent within 7 calendar days of it, if no tokens have been spent since the switch. The plan reverts to the previous one, and the extra tokens credited on the switch are cancelled.
• Token package: a full refund on a request sent within 7 calendar days of the purchase, if no tokens from that package have been spent.
• An erroneous duplicate charge or a payment for which access was not provided is refunded in full after the transaction is verified.
• If the Contractor materially reduces a paid plan or removes a paid feature during the paid period, the unused part of the period is refunded in proportion to the remaining days.
• If the Contractor terminates access to the account through no fault of the User, the unused part of the paid period and unspent purchased tokens are refunded; bonus and gift tokens are not.

When We Do Not Refund

• At least one plan or package token has been spent: there is no partial refund for the remaining tokens or days.
• Subscription renewals (any automatic payment for a new paid period), including annual ones.
• The unused part of a paid month or year, except in the cases listed above.
• Turning off auto-renewal: it stops future charges, and the plan remains active until the end of the paid period.

When a refund of the first payment is approved, the plan ends immediately and the tokens credited under it are cancelled; when an upgrade payment is refunded, the plan reverts to the previous one. The full payment amount is refunded, with no fees withheld.

This section does not limit consumer rights that cannot be waived under the law of the User's country of habitual residence: if that law provides a longer period or a different refund procedure, it applies.

If the law of the User's country of residence gives a 14-day right to withdraw from a contract for digital content or services (in particular in the EU and the UK), the User, when paying, separately requests immediate access and confirms that this right ends once the first token is spent. Until the first token is spent, the refund rules of this section apply.

Automatic restoration of tokens after a technical failure (Section 1) is not a monetary refund.

3. How to Submit a Request

Submit the request by email to support@iishki.com or through Telegram @maksim_and_ai_support. Use the email address or Telegram account linked to your profile. Both channels handle requests under the same procedure. Include your name, account identifier, payment date and amount, payment confirmation or transaction identifier, reason for the request, and preferred resolution.

A response will be sent within the period required by applicable law or, where no mandatory period applies, generally within ten calendar days after sufficient information is received. A refund is made using the original payment method unless the payment provider or applicable law requires otherwise.

4. Payment Disputes

Please contact support by email or Telegram before initiating a chargeback with your bank. A knowingly unfounded chargeback, fraud, or use of both refunded funds and the supplied service may result in temporary account restriction during an investigation. This does not limit the lawful right to dispute a transaction.